Terms of Service

Last updated: June 8, 2025

Welcome to Soho Collective. By accessing or using our website and/or purchasing something from us, you agree to be bound by the following terms and conditions ("Terms of Service", "Terms"). These Terms apply to all users of the site, including without limitation browsers, customers, and visitors.

Please read these Terms carefully before accessing or using our website.

1. Overview

By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service. These terms apply to all transactions made through our website.

We reserve the right to refuse service to anyone or cancel any order at our sole discretion.

2. Product Information & Availability

All of our products are made to order, and details such as size and frame options should be carefully reviewed before completing your purchase. We reserve the right to modify or discontinue any product without notice at any time.

We make every effort to display as accurately as possible the colors and images of our products, but we cannot guarantee that your computer monitor's display of any color will be accurate.

3. Shipping & Handling

Orders typically ship within 1–3 business days from our U.S.-based production partners. Delivery times generally range from 2–7 business days after your order has been placed. All items are manufactured and shipped locally in the United States.

You will receive a shipping confirmation with tracking information once your order has been dispatched. We offer free shipping on orders over $150.

4. Returns & Refunds

Each item is made to order and manufactured specifically for you. For this reason, we do not accept returns, refunds, or exchanges. Please confirm that your size and frame color selections are correct before placing your order.

If your print or frame arrives damaged, you must contact us at info@sohocollective.com within 48 hours of delivery. Include:

Clear photos of the damage
Packaging and shipping label
A brief description of the issue

We will assess the claim and, if the damage is determined to be caused during shipping, we will arrange for a replacement. Soho Collective is not liable for any damage caused by the customer during unpacking or for claims made more than 48 hours after delivery.

By placing an order with Soho Collective, you acknowledge and accept these conditions.

5. Pricing & Payment

All prices are listed in U.S. dollars (USD). We reserve the right to change pricing at any time without notice. Payment is due at the time of purchase and can be made using the payment methods available at checkout.

6. Third-Party Services

Certain content, products, and services available via our website may include materials from third parties (e.g., shipping carriers). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

7. Limitation of Liability

To the maximum extent permitted by law, Soho Collective shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any of the products obtained from us.

8. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

9. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

10. Contact Information

Questions about the Terms of Service should be sent to us at info@sohocollective.com.